999d Privacy Policy — Your information is completely safe

Welcome to the 999d Privacy Policy. This policy explains what information is collected when you use the 999d platform, why it is collected, how it is stored and kept secure, and what rights you have over your data.

This Privacy Policy applies to the 999d website, mobile application, and all related services. By using 999d, you are considered to have agreed to this Privacy Policy. Please read it carefully before using the platform.

We believe privacy is a fundamental right. That is why 999d operates with full transparency and treats your personal data with the utmost care. Our Privacy Policy is built in line with international data protection standards.

999d collects two types of data — information you provide directly, and information collected automatically while you use the platform. See the table below for details:

We never collect unnecessary data. Every piece of information we gather has a specific purpose, and we only keep what is needed to deliver our services.

999d uses your data only for specific purposes. Details are outlined below:

• Account Management: For registration, login, identity verification, and account security.
• Financial Transactions: Deposit and withdrawal processing, and anti-money laundering compliance.
• Customer Support: To handle your questions, complaints, and support requests.
• Promotional Communications: To inform you about offers and bonuses with your consent.
• Responsible Gaming: To detect excessive gaming patterns and take preventive action.
• Fraud Prevention: To detect unusual activity and keep the platform secure.
• Legal Obligations: To meet regulatory requirements and ensure legal compliance.
• Service Improvement: For data analysis to improve the user experience.

999d does not sell your personal data to third parties. However, in certain limited circumstances, information may be shared with specific third parties:

• Payment Processors: With mobile banking providers such as Mobile Banking, Nagad, and Rocket — solely to complete transactions.
• Identity Verification Services: With authorized agencies for KYC (Know Your Customer) verification.
• Technology Service Providers: Server hosting and security service providers — bound by strict confidentiality agreements.
• Legal Authorities: To government agencies when required by court order or legal obligation.
• Fraud Prevention Agencies: To relevant authorities for investigations into money laundering or fraud.

In all of the above cases, only the minimum necessary information is shared with third parties. They are also required to adhere to the same privacy standards.

999d uses cookies and similar technologies on its website and app to enhance your browsing experience and keep the platform running smoothly.

• Essential Cookies: Used to maintain login sessions and ensure security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Analytical Cookies: Helps us improve our services by collecting platform usage statistics.
• Security Cookies: Used to detect unusual activity and prevent fraud.

999d does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For as long as the account is active, and for up to 5 years after closure for legal purposes.
• Transaction History: Retained for up to 7 years in accordance with financial regulations.
• Game Logs: Up to 3 years for dispute resolution purposes.
• Communication Records: Support tickets and chat logs for up to 2 years.
• Marketing Information: Deleted within 30 days of opting out.

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

Under the 999d Privacy Policy, you have several important rights:

To exercise any of these rights, please contact the 999d support team. We will typically respond to your request within 30 business days.

999d strictly does not collect or store data from anyone under the age of 18. Our platform is for adults only.

If we become aware that any minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

999d may update this Privacy Policy as needed. Changes generally fall into two categories:

• Minor Changes: Minor updates such as clarifying language or correcting typos may not be separately communicated.
• Major Changes: You will be notified in advance via app notification or SMS of any major changes to how your data is collected or used.

Continued use of the platform after a policy update will be considered acceptance of the revised terms. We encourage you to review any updated policy once you receive a change notification.

If you have any questions, complaints, or requests regarding our Privacy Policy, please feel free to contact us. Our dedicated Privacy Team will work to resolve your matter as quickly as possible.

Your privacy is our highest priority. 999d is always here for you.